Frequently asked questions

When you book through planet.store or our partner links, the travel partner pays us a commission. We return a share of that commission to you as cashback — it lands in your Planet Wallet attached to the booking, so you can see exactly where every dollar came from.

Cashback shows as "pending" as soon as the partner reports your booking, with its release date displayed up front. It becomes available after the partner's lock period — typically 30 to 120 days, covering the window in which trips can be canceled or refunded. Your wallet shows the exact release date for every entry.

Paying money out costs real money in card and bank processing, so a 3.50% fee is deducted when cashback is computed. Every number you see anywhere on planet.store is already net of the fee — the amount shown is the amount you get.

If a booking is canceled or refunded, the partner reverses the commission and the matching cashback entry is reversed too. Your wallet's ledger shows the reversal explicitly — every dollar is accounted for, in both directions.

Available cashback can cover up to 100% of any booking at checkout — just tick "use my cashback." To withdraw it as cash instead, save a payout method (PayPal, Venmo, or bank) in Account settings, then hit Withdraw in your wallet. Referral rewards are spendable on trips but not withdrawable as cash.

Free members can search everything, see verdicts on who's cheapest, build a Bucket List, and earn cashback on bookings. Navigator adds the full comparison breakdowns, Price Watch (we keep re-checking prices after you book and alert you on drops), cheapest-month intelligence on your Bucket List, and more traveler profiles.

New members get their first 14 days of Navigator for $1 on the monthly plan. Cancel anytime during the trial and you pay nothing more; otherwise it continues at the standard monthly price.

Yes — cancellation takes effect at the end of the period you've already paid for, and you keep paid features until then. Your cashback and wallet balance are yours regardless of membership status.

Both happen. Some bookings (many flights and hotel stays) are completed right on planet.store in one payment. Others are affiliate click-outs: you finish the booking on the partner's site at their normal price, and the booking shows up in your Planet account for cashback tracking either way.

Our engine finds savings with techniques like split tickets and nearby airports. Constructions we mark as risky can conflict with airline rules or leave you unprotected if a flight is disrupted — we always label them clearly so you can decide with eyes open.

For paid members, every confirmed booking is watched automatically: we keep re-pricing it after you book, and if the price drops meaningfully you get an alert with the numbers — so the booking is the start of the savings, not the end.

List the places you dream of visiting with a stay length, and Planet's AI prices real flights and hotels for each — showing what the whole list costs, the cheapest month to go, and how far your cashback already funds it.

Share your invite link; when a friend joins a paid plan, you each get a reward in your wallet, spendable on any trip. Rewards may be reversed if the referred membership is canceled inside the qualification window.

Use "Forgot password?" on the sign-in page. We'll email you a secure reset link that's valid for one hour. Your wallet and bookings are exactly where you left them.

Everything lives in Account settings (the ⚙️ in the header): profile and email, password, payout method for withdrawals, home airport and cabin preferences, and whether alert emails are sent.

Yes, from Account settings. Deletion is permanent, so spend or withdraw your wallet balance first — we deliberately block deletion while money is still in the wallet so you can't lose it by accident.